🗓️ Return Window

You may request a return or exchange within 30 days from the day after receiving your product.

• ✅ Items must be in brand-new, unused condition
• ✅ Items must be in the original packaging
• ✅ Must include photo or video evidence demonstrating the product's condition

🚫 Note: Products that have been installed or used are not eligible for returns.

🛠️ After-Sales Guarantee

We proudly offer a comprehensive 2-year warranty covering manufacturing defects and functional issues from the delivery date. 💯 Our dedicated support team will guide you through the warranty claim process swiftly and efficiently.

📦 Return Scenarios

1️⃣ Quality Issues (Defects or Shipping Damage)

• 📸 Contact us within 48 hours of delivery, providing clear images or videos of the damage
• 💰 Full refund provided, including reimbursement for return shipping costs
• 🧩 Missing small parts? We'll promptly send replacements at no extra charge

2️⃣ Non-Quality Returns (Personal Reasons)

• 🔄 Changed your mind
• 📏 Ordered the incorrect model or size
• 📐 Lack of suitable installation space
• 🚫 Product no longer required

In these scenarios:

• 🧾 A 20% restocking fee will apply
• 🚚 Original shipping costs will be deducted from your refund
• 📦 Return shipping fees will be the responsibility of the customer

Example Calculation: $1800 order - $360 restocking fee - $540 original shipping - $300 return shipping → Refund = $600

3️⃣ Custom Products

⚠️ Custom e-bikes cannot be canceled or returned once production has commenced. We will confirm specifications with you through email or video communication before shipping.

🔄 Exchanges

Currently, we do not offer direct exchanges. Please return your item and place a new order separately. 🛍️

📬 How to Return

1. 📧 Email us at Support@HappX.com with your order number, product SKU, detailed issue description, and specify whether you prefer a refund or replacement.
2. 📦 Ensure your item is securely packaged in its original packaging.
3. 📮 Ship via a trackable, insured shipping method. Provide us with the tracking details, photos, and shipping receipt.

💵 Refunds

• ⏱️ Refunds will be processed within 10 business days after product inspection.
• 💳 Refunds will be credited back to your original payment method.
• 🏦 Bank processing times may extend an additional 7–10 business days.
• ⚠️ Products returned in used or damaged condition may not be eligible for a refund.

❌ Order Cancellation

• 🕐 Within 24 hours: Free cancellation
• 📦 Before shipment: A 10% cancellation fee applies
• 🚛 After shipment or in transit: A 20% restocking or recall fee applies
• 📦 Orders with tracking information cannot be canceled
• 🛠️ Custom orders: Non-cancellable once production begins

📞 Contact Us

Customer Support

• 📱 Phone: +1 (646) 456-8952
• 📧 Email: Support@HappX.com
• 🕒 Service available: 24/7